- What happens if my cabinet or appliance arrives damaged?
- Contact customer service with photos. Replacements are typically approved and ordered within hours. Named staff often proactively reach out after negative reviews to offer solutions.
- How reliable is the delivery and tracking?
- Reviewers report frequent tracking number errors, lost shipments, and delays of several weeks. Once NewAge is engaged, they can locate items across multiple warehouses and accelerate delivery if needed.
- Do you offer installation?
- Installation availability varies by location. Confirm this before ordering, as one reviewer was told installers were unavailable in their area after purchase.